5 Effective Tips for Fostering a Positive Company Culture for Remote Workers

The COVID-19 pandemic has accelerated the adoption of remote work for many businesses, causing a shift in traditional office cultures. While remote work offers many benefits, such as flexible hours an

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4 Things to Reward Customer Service Agents for Besides Sales

Customer experience is becoming increasingly critical in business. More and more customers choose the companies they buy from first by how these companies make them feel, and only later by the

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5 Difficult Experiences Agents Deal with During Customer Calls

Common sense says that if there are relatively little barriers to landing a job, and that job doesn’t require a lot of training, it must be a simple job that anyone can easily pull off.

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Does Outsourcing Customer Service Mean You Never Deal with it Again?

Unfortunately, the answer is no. As we reported on Twitter in early 2018, many companies that outsource customer service do so in order to focus on their core businesses, so we assume

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