4 Things to Reward Customer Service Agents for Besides Sales

Customer experience is becoming increasingly critical in business. More and more customers choose the companies they buy from first by how these companies make them feel, and only later by the

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4 Ways to Show Customer Service Agents that They Make a Difference

4 Ways to Show Customer Service Agents that They Make a Difference

With customer service being an entry level position that earns its agents minimum wage, it’s hard for many agents to see the bigger picture of just how much impact they make. But you know b

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What to Look for in an Outsourced Call Center / Customer Support

What to Look for in an Outsourced Call Center / Customer Support

“Fully established as an industry, the call center industry is a billion-dollar industry that employs almost 300,000 people in Texas alone. Indian-based Tata Consulting Services is the world’s lea

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