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Top Strategies to Reduce Cart Abandonment Rates in 2025
Cart abandonment costs e-commerce businesses billions annually, but it doesn’t have to cost you. With the right strategies, turning abandoned carts into conversions is easier than you think.
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3 Customer Service Statistics that Will Blow Your Mind (and What to Do About it)
Forget everything you knew about customer service. The world is changing, customers are changing, and your company must implement changes as well in order to keep up with customer de
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Why You Still Need Human Customer Service in a World of Automation and Chatbots
It’s the dream of every overworked business owner – wave a magic wand and all the administrative tasks will be done for you. You’ll finally focus all your time on the reason you started your bus
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4 Ways to Show Customer Service Agents that They Make a Difference
With customer service being an entry level position that earns its agents minimum wage, it’s hard for many agents to see the bigger picture of just how much impact they make. But you know b
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What to Look for in an Outsourced Call Center / Customer Support
“Fully established as an industry, the call center industry is a billion-dollar industry that employs almost 300,000 people in Texas alone. Indian-based Tata Consulting Services is the world’s lea
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