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5 Effective Tips for Fostering a Positive Company Culture for Remote Workers
The COVID-19 pandemic has accelerated the adoption of remote work for many businesses, causing a shift in traditional office cultures. While remote work offers many benefits, such as flexible hours an
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Why You Still Need Human Customer Service in a World of Automation and Chatbots
It’s the dream of every overworked business owner – wave a magic wand and all the administrative tasks will be done for you. You’ll finally focus all your time on the reason you started your bus
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4 Ways to Show Customer Service Agents that They Make a Difference
With customer service being an entry level position that earns its agents minimum wage, it’s hard for many agents to see the bigger picture of just how much impact they make. But you know b
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What to Look for in an Outsourced Call Center / Customer Support
“Fully established as an industry, the call center industry is a billion-dollar industry that employs almost 300,000 people in Texas alone. Indian-based Tata Consulting Services is the world’s lea
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