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Top Strategies to Reduce Cart Abandonment Rates in 2025
Cart abandonment costs e-commerce businesses billions annually, but it doesn’t have to cost you. With the right strategies, turning abandoned carts into conversions is easier than you think.
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4 Reasons Your Customer Service Agents Just Don’t Care
If you stay on top of customer service industry developments, you know that customer experience is increasingly becoming the #1 differentiator for companies, as customers prioritize this aspect
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Customer service agents are sometimes the only employees your customers ever talk to. They’re also the #1 resource that can make or break the customer experience you deliver, and therefore –
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Almost half of customers care more about getting empathetic customer service than better quality products, reports Groove. That’s easy to understand, but really hard to implement. Emp
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The Costs of Poor Quality Customer Service
“How many of you have called a [customer service] helpline?” asked comedian Ellen DeGeneres during one of the opening monologues on her talk show. Practically everyone in the aud
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