Blog
Learn more...
general
5 Effective Tips for Fostering a Positive Company Culture for Remote Workers
The COVID-19 pandemic has accelerated the adoption of remote work for many businesses, causing a shift in traditional office cultures. While remote work offers many benefits, such as flexible hours an
All Posts
General
Customer service agents are sometimes the only employees your customers ever talk to. They’re also the #1 resource that can make or break the customer experience you deliver, and therefore –
General
Almost half of customers care more about getting empathetic customer service than better quality products, reports Groove. That’s easy to understand, but really hard to implement. Emp
General
The Costs of Poor Quality Customer Service
“How many of you have called a [customer service] helpline?” asked comedian Ellen DeGeneres during one of the opening monologues on her talk show. Practically everyone in the aud
General
3 Customer Service Statistics that Will Blow Your Mind (and What to Do About it)
Forget everything you knew about customer service. The world is changing, customers are changing, and your company must implement changes as well in order to keep up with customer de
Ready to take the next
step for your business?
