The COVID-19 pandemic has accelerated the adoption of remote work for many businesses, causing a shift in traditional office cultures. While remote work offers many benefits, such as flexible hours an
Customer service agents are sometimes the only employees your customers ever talk to. They’re also the #1 resource that can make or break the customer experience you deliver, and therefore –
Almost half of customers care more about getting empathetic customer service than better quality products, reports Groove. That’s easy to understand, but really hard to implement. Emp
Forget everything you knew about customer service. The world is changing, customers are changing, and your company must implement changes as well in order to keep up with customer de
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