Customer experience is becoming increasingly critical in business. More and more customers choose the companies they buy from first by how these companies make them feel, and only later by the
Customers, like us, are everywhere. They’re tweeting, Facebook-messengering, calling, texting, and sometimes even show up offline (well, at least for businesses that aren’t living t
As we shared in our guide to the top 2019 customer service channels, customers have been paying more to companies who excel at customer service since at least 2012, so the return on investment i
If you stay on top of customer service industry developments, you know that customer experience is increasingly becoming the #1 differentiator for companies, as customers prioritize this aspect
Customer service agents are sometimes the only employees your customers ever talk to. They’re also the #1 resource that can make or break the customer experience you deliver, and therefore –
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