The COVID-19 pandemic has accelerated the adoption of remote work for many businesses, causing a shift in traditional office cultures. While remote work offers many benefits, such as flexible hours an
When Mirasee, an online education company for business owners, was first founded (and called Firepole Marketing), founder Danny Iny was thoroughly involved in every aspect of the company.
Customers, like us, are everywhere. They’re tweeting, Facebook-messengering, calling, texting, and sometimes even show up offline (well, at least for businesses that aren’t living t
As we shared in our guide to the top 2019 customer service channels, customers have been paying more to companies who excel at customer service since at least 2012, so the return on investment i
If you stay on top of customer service industry developments, you know that customer experience is increasingly becoming the #1 differentiator for companies, as customers prioritize this aspect
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