How to Keep Building the Relationship with Your Audience When You’re No Longer the One Answering Every Email and Call

When Mirasee, an online education company for business owners, was first founded (and called Firepole Marketing), founder Danny Iny was thoroughly involved in every aspect of the company.

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How Customers Expect You to Show Up Across Multiple Channels

Customers, like us, are everywhere. They’re tweeting, Facebook-messengering, calling, texting, and sometimes even show up offline (well, at least for businesses that aren’t living t

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How to Turn Your Customer Service into a Profit Center

As we shared in our guide to the top 2019 customer service channels, customers have been paying more to companies who excel at customer service since at least 2012, so the return on investment i

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4 Reasons Your Customer Service Agents Just Don’t Care

If you stay on top of customer service industry developments, you know that customer experience is increasingly becoming the #1 differentiator for companies, as customers prioritize this aspect

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