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How Customers Expect You to Show Up Across Multiple Channels

How Customers Expect You to Show Up Across Multiple Channels

Customers, like us, are everywhere. They’re tweeting, Facebook-messengering, calling, texting, and sometimes even show up offline (well, at least for businesses that aren’t living t

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How to Turn Your Customer Service into a Profit Center

How to Turn Your Customer Service into a Profit Center

As we shared in our guide to the top 2019 customer service channels, customers have been paying more to companies who excel at customer service since at least 2012, so the return on investment i

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4 Reasons Your Customer Service Agents Just Don’t Care

4 Reasons Your Customer Service Agents Just Don’t Care

If you stay on top of customer service industry developments, you know that customer experience is increasingly becoming the #1 differentiator for companies, as customers prioritize this aspect

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3 Interview Questions that Will Help You Recruit Experienced, Empathetic Customer Service Representatives

3 Interview Questions that Will Help You Recruit Experienced, Empathetic Customer Service Representatives

Customer service agents are sometimes the only employees your customers ever talk to. They’re also the #1 resource that can make or break the customer experience you deliver, and therefore –

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