5 Effective Tips for Fostering a Positive Company Culture for Remote Workers

The COVID-19 pandemic has accelerated the adoption of remote work for many businesses, causing a shift in traditional office cultures. While remote work offers many benefits, such as flexible hours an

Read More >


All Posts

How to Keep Building the Relationship with Your Audience When You’re No Longer the One Answering Every Email and Call

How to Keep Building the Relationship with Your Audience When You’re No Longer the One Answering Every Email and Call

When Mirasee, an online education company for business owners, was first founded (and called Firepole Marketing), founder Danny Iny was thoroughly involved in every aspect of the company.

Read More >

How Customers Expect You to Show Up Across Multiple Channels

How Customers Expect You to Show Up Across Multiple Channels

Customers, like us, are everywhere. They’re tweeting, Facebook-messengering, calling, texting, and sometimes even show up offline (well, at least for businesses that aren’t living t

Read More >

How to Turn Your Customer Service into a Profit Center

How to Turn Your Customer Service into a Profit Center

As we shared in our guide to the top 2019 customer service channels, customers have been paying more to companies who excel at customer service since at least 2012, so the return on investment i

Read More >

4 Reasons Your Customer Service Agents Just Don’t Care

4 Reasons Your Customer Service Agents Just Don’t Care

If you stay on top of customer service industry developments, you know that customer experience is increasingly becoming the #1 differentiator for companies, as customers prioritize this aspect

Read More >

Ready to take the next
step for your business?