4 Things to Reward Customer Service Agents for Besides Sales

Customer experience is becoming increasingly critical in business. More and more customers choose the companies they buy from first by how these companies make them feel, and only later by the

Read More >


All Posts

4 Things to Reward Customer Service Agents for Besides Sales

4 Things to Reward Customer Service Agents for Besides Sales

Customer experience is becoming increasingly critical in business. More and more customers choose the companies they buy from first by how these companies make them feel, and only later by the

Read More >

5 Difficult Experiences Agents Deal with During Customer Calls

5 Difficult Experiences Agents Deal with During Customer Calls

Common sense says that if there are relatively little barriers to landing a job, and that job doesn’t require a lot of training, it must be a simple job that anyone can easily pull off.

Read More >

Does Outsourcing Customer Service Mean You Never Deal with it Again?

Does Outsourcing Customer Service Mean You Never Deal with it Again?

Unfortunately, the answer is no. As we reported on Twitter in early 2018, many companies that outsource customer service do so in order to focus on their core businesses, so we assume

Read More >

How to Keep Building the Relationship with Your Audience When You’re No Longer the One Answering Every Email and Call

How to Keep Building the Relationship with Your Audience When You’re No Longer the One Answering Every Email and Call

When Mirasee, an online education company for business owners, was first founded (and called Firepole Marketing), founder Danny Iny was thoroughly involved in every aspect of the company.

Read More >

Ready to take the next
step for your business?