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On-demand Call Center

Answering Service & Tier 1 Support

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We are HelpGrid

On-demand 24/7 Call Center supporting Phone, Email and Chat

Established in 2014, currently supporting 30,000 clients every day, across 8 countries.

Headquartered in Malta, with customer service champions distributed around the world, HelpGrid offers unparalled cloud-style agent scaling to support your ever-changing needs.

Full Customization, Flexibility and a fanatical commitment to Exceeding Customer's Expectations, are the three principals that continually shape our DNA.

  • Supports all customer touchpoints

    Phone, Email, Chat and custom ERP integrations.
  • Automatic Scaling

    Avoid paying for agent resources you don't need.
  • 24/7 and Fully Redundant

    Globally distributed work-force, 100% uptime.

Choose HelpGrid

Highly skilled work-force

All agents combine high EQ (Emotional Intelligence), love of technology, accounting skills and proficiency in CRM.

Comprehensive on-boarding training

From simple call scripts to 6-week long training programs, we take the necessary time to ensure all agents are fully trained on your business.

Pay as you go

No setup fees, no commitment, no catch. Its all about results.

Popular Services

Outbound (56%)
Order Taking (72%)
Back-office support (94%)
Sales calls (58%)
B2B (54%)
Inbound (88%)

We're Hiring!

We're looking for passionate customer service agents, with excellent people-skills and a love for technology, to join our growing team.

Pricing Plans

Competitive pricing plans to fit your unique needs



  • Shared Agents
  • 30 call minutes/month
  • 10 emails/month
  • No live chat
  • Self-service
Sign Up


$ 1.00 /Minute

  • Shared Agents
  • Pay as you go
  • Up to 100 calls a day
  • Unlimited emails
  • Live chat included
Sign Up


$ 25.00 /Hour

  • Dedicated Agents
  • Fixed pay
  • Unlimited call minutes
  • Unlimited emails
  • Live chat included
  • CRM/ERP Integration
Sign Up
Best Buy


Contact Sales

  • Same as Gold, plus:
  • KPI compensation plan
  • Hands-on customization
  • Dedicated account manager
  • Ongoing BPO Consulting
Sign Up

All Plans Include:

30 days money back guarantee // FREE Setup // Integration Help // 24/7 Email support

Activate on-demand Call Center

Get HelpGrid

Highly Recommended

Exceeding Customer's Expectations for 3 years!

"Quick and helpful Customer Service. Great to work with these guys!"

Jerry Scroggins

"5 STARS and an A+. I don't know how you can improve on that. "

Jim Martin

"A pleasure in a time where service is left out of the job."

Cleveland Feemster

Contact Us

Learn how we can help solve your problems


GPL Building Level 2, Triq Il-Ghadam, Mriehel, BKR 3000, Malta.

+44 1204 584805

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